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September 28, 2010


If I contact the buyer, as you suggest, to confirm the agreed shipping terms, what happens if the buyers wants to, for example, upgrade from surface mail to airmail, or if they want to add insurance? How do they do this if they have already completed an order through you, but I have not yet processed the order?
I am often amazed that customers order rare & expensive books & then ask for them to be sent by surface mail, which can be not only a slow service but also often a poor service.
Best Wishes, Steven

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