From time to time, one of your customers may wish to cancel their order and return the book they have bought.
As soon as the customer initiates a return or refund request in their AbeBooks account, an email will be immediately sent to you giving the reasons for the return as well as the instructions on how to process the refund when you receive the book back from the buyer.
However, sometimes buyers change their minds and decide to keep their order after initiating the return. To avoid a refund being processed in error, AbeBooks has provided you with a way to notify our Customer Service Team that the book has not arrived.
When a return request is in process and has not yet been completed, a reminder email will be automatically sent to you after a few days. This email, entitled "Outstanding Return..." is created 21 days after the buyer has requested a refund (70 days for international orders). If the book has not been returned, you then have 7 days to let us know. To do this, click on the link found in the email, then select "Notify AbeBooks of Missing Shipment".
- Go to AbeBooks.com then click on My account
- In the Quick Links on the right hand side, select [Process your orders]
- Search for the order, by entering the number, the date, etc.
- Click on [Update Return]
- Select [Notify AbeBooks of Missing Shipment
