Bookseller Digest UK

Inventory Update Delay

Update 10/7/09 - The processing delay has been resolved. Your updates should now be processed and visible online in approximately 24 hours.

9/7/09 - This issue continues and we expect it to be resolved by tomorrow morning (10th July). Once resolved, this post will be updated. 

There is currently a processing delay on the website. If you uploaded your inventory after 12.00 on Friday, your listing additions and updates may not be visible online yet. Any listing deletions that are sent to AbeBooks are processed and buyers will not be able to purchase these items on the website.

We expect this issue to be resolved by the end of tomorrow (8th July) and future uploads to take effect within 24 hours.

We apologise for any inconvenience and would like to thank you for your patience and understanding during this time.

Inventory Processing Delay - Update

Update: 23/06/2009

The third and final phase of our plan for fixing the inventory processing delay was successfully implemented on Monday 15th June. Inventory updates are currently processing within our normal 6 to 24 hour time frame. Thank you again for your patience and understanding as we worked to resolve this issue, it was very much appreciated.

We are continuing to experience inventory processing delays on the website after the completion of the website maintenance. As a result, updates sent to AbeBooks may take a few days to become visible online. We are working hard to resolve the problem as quickly as possible.

• Your updates: All successfully received files are being processed so there is no need to resend your your inventory unless changes have been made. 
• Adding pictures: After uploading your images, it may be a few days before they are attached to your listings and visible online. Once again, there is no need to resend any files.
• After returning from Vacation status: Your inventory will appear online in a few days (where it was previously available after a few hours)

We would like to assure you that buyers can still access all of the normal tools on the site to locate your books and make purchases.

We do regret that these problems have continued for so long and we’re very grateful for your patience and understanding. It is greatly appreciated.

Contacting AbeBooks Customer Service

We have received some reports from booksellers stating that they have not received a response to their email enquiries. We are currently investigating this issue.

If you have not yet received a reply to an enquiry, we recommend that you resubmit your enquiry using our Online Contact Form.

We strongly encourage all booksellers to use the online form to contact us as opposed to sending emails. Using the form will ensure that we receive your enquiry in a timely manner. Many thanks!

Important Website Maintenance - March 2009

***Update*** 15/04/2009 - Due to the processing delays that booksellers may still be experiencing on the site, Laura-Lea Berna, AbeBooks Vice-President of Operations, issued a statement on 9th April which you can find by clicking here.

We would like to thank you for your understanding and patience during this time and we assure you that we are doing our best to resolve the current issues as soon as possible. Please only upload your files as regularly as normal in order to avoid extending the backlog further.

AbeBooks will soon be performing necessary maintenance to both the hardware and software that supports our online Search functionality. This work comprises significant upgrades to both and will positively impact Search performance.

Some of the benefits of this maintenance include:

• Searches will become faster and more robust.
• We’ll be able to support continued inventory growth.
• We’ll be able to support significant growth in search traffic.

The work will be done in stages, beginning on Saturday 28th March, and will take approximately three days to complete. Please be assured that we will do our best to complete the work as quickly as possible.

Site availability, searching and ordering, and order processing will remain unaffected while the work is in progress. However, the following will occur:

• New listings and updates to existing listings uploaded while the maintenance is being performed will not be indexed into Search. These inventory changes will not be lost and will be indexed as soon as the work is completed.
• ‘Deletes’ will be processed as normal.

We ask that you please refrain from re-sending files during this time period, as doing so will only add to the backlog of files to be indexed, and unnecessarily increase the time indexing will take once the work is complete.

We apologise for any inconvenience this work may cause and would like to thank you for your patience. We will be certain to keep you updated on our progress.

If you have any questions or concerns about this work, please contact Customer Service Team; they will be happy to help.

File Processing Delays - 11th March

* This Issue Has Now Been Resolved* 12th March

We are currently experiencing some processing delays which means that some of your updates may not yet be searchable online. We are aware of this issue and are working hard to ensure that all updates are applied as soon as possible.

Please avoid re-uploading your files as this could create further delays. Remember that you can check your Book Count Report in the Members Menu to make sure that we have received your files.

- Sign on to your AbeBooks account.

- Select [Your Books] from the Members Menu.

- Click [Yesterday’s Billable Listings: xx].

- Check the “Recently Uploaded Files – Status Report” section for your files. If the status is “Listings loaded into database,” then we have received your file and your books will be searchable soon if not already.

We thank you for your patience and understanding!

* This Issue Has Now Been Resolved* 12th March

We are currently experiencing some processing delays which means that some of your updates may not yet be searchable online. We are aware of this issue and are working hard to ensure that all updates are applied as soon as possible.

Please avoid re-uploading your files as this could create further delays. Remember that you can check your Book Count Report in the Members Menu to make sure that we have received your files.

- Sign on to your AbeBooks account.

- Select [Your Books] from the Members Menu.

- Click [Yesterday’s Billable Listings: xx].

- Check the “Recently Uploaded Files – Status Report” section for your files. If the status is “Listings loaded into database,” then we have received your file and your books will be searchable soon if not already.

We thank you for your patience and understanding!

* This Issue Has Now Been Resolved* 12th March

We are currently experiencing some processing delays which means that some of your updates may not yet be searchable online. We are aware of this issue and are working hard to ensure that all updates are applied as soon as possible.

Please avoid re-uploading your files as this could create further delays. Remember that you can check your Book Count Report in the Members Menu to make sure that we have received your files.

- Sign on to your AbeBooks account.

- Select [Your Books] from the Members Menu.

- Click [Yesterday’s Billable Listings: xx].

- Check the “Recently Uploaded Files – Status Report” section for your files. If the status is “Listings loaded into database,” then we have received your file and your books will be searchable soon if not already.

We thank you for your patience and understanding!

* This Issue Has Now Been Resolved* 12th March

We are currently experiencing some processing delays which means that some of your updates may not yet be searchable online. We are aware of this issue and are working hard to ensure that all updates are applied as soon as possible.

Please avoid re-uploading your files as this could create further delays. Remember that you can check your Book Count Report in the Members Menu to make sure that we have received your files.

- Sign on to your AbeBooks account.

- Select [Your Books] from the Members Menu.

- Click [Yesterday’s Billable Listings: xx].

- Check the “Recently Uploaded Files – Status Report” section for your files. If the status is “Listings loaded into database,” then we have received your file and your books will be searchable soon if not already.

We thank you for your patience and understanding!

* This Issue Has Now Been Resolved* 12th March

We are currently experiencing some processing delays which means that some of your updates may not yet be searchable online. We are aware of this issue and are working hard to ensure that all updates are applied as soon as possible.

Please avoid re-uploading your files as this could create further delays. Remember that you can check your Book Count Report in the Members Menu to make sure that we have received your files.

- Sign on to your AbeBooks account.

- Select [Your Books] from the Members Menu.

- Click [Yesterday’s Billable Listings: xx].

- Check the “Recently Uploaded Files – Status Report” section for your files. If the status is “Listings loaded into database,” then we have received your file and your books will be searchable soon if not already.

We thank you for your patience and understanding!

* This Issue Has Now Been Resolved* 12th March

We are currently experiencing some processing delays which means that some of your updates may not yet be searchable online. We are aware of this issue and are working hard to ensure that all updates are applied as soon as possible.

Please avoid re-uploading your files as this could create further delays. Remember that you can check your Book Count Report in the Members Menu to make sure that we have received your files.

- Sign on to your AbeBooks account.

- Select [Your Books] from the Members Menu.

- Click [Yesterday’s Billable Listings: xx].

- Check the “Recently Uploaded Files – Status Report” section for your files. If the status is “Listings loaded into database,” then we have received your file and your books will be searchable soon if not already.

We thank you for your patience and understanding!

Unscheduled Maintenance from Credit Card Processing Service

Earlier today, our credit card processing service undertook some unscheduled maintenance. This procedure could have caused some unexpected issues when processing credit card orders in a small number of cases.

The processing service has now confirmed that this maintenance has been completed.

We would like to confirm that any issues connected to this unscheduled maintenance have been resolved.

If you have any questions about how to process your orders, please feel free to contact our Customer Service Team.

Carte Bleue added to AbeBooks' payment options

We are delighted to announce that another card has been added to the AbeBooks payment methods. Carte Bleue is now available as a means of payment on the websites AbeBooks.fr, AbeBooks.it, AbeBooks.de and IberLibro.com. The introduction of this service has been long-awaited by a large number of European customers and marks an excellent opportunity for growth, especially in the French market.

As titles offered by UK booksellers are displayed on all AbeBooks sites and international orders are often a strong source of revenue for online booksellers, we hope that the influence of this development will extend across the entire AbeBooks community.

Carte Bleue is now offered as a payment option alongside the other default cards (Mastercard, Visa, JCB and American Express) and the selected individual payment methods you accept. All credit cards available on AbeBooks are subject to the same conditions: the processing charges are identical regardless of the card type, in the same way as our fraud protection against chargebacks is available for all card payments. .

For more information, we recommend consulting our Seller Help page on this subject.

Routine Maintenance from AbeBooks' Credit Card Provider

One of AbeBooks credit card processing services, Global Collect, will be performing routine maintenance on Monday 26th January 2009, at 9:30 a.m. GMT (10:30 CET). The maintenance will take approximately 3 hours.

Global Collect has assured us that impact to the processing of new transactions will be minimal, however during that 3 hour period, some transactions may fail to complete. If this happens, you will see the following error message: 'A network error has occurred’. The order will not be lost; simply wait and try processing again later.

There may also be an increase in orders going into ‘ORDERUPDATE RECORD LOCK’ status and we will work to free those up as quickly as possible.

In addition, for approximately 24 hours following the maintenance work, some refunds may fail to process and instead may go into a status that requires manual intervention. Again, we will work to release those as quickly as possible.

AbeBooks Technical Support will be monitoring all activity during this maintenance and in the 24 hours that follow. We will keep you updated should any unforeseen issues arise.

We apologise for any inconvenience and thank you kindly for your patience whilst the maintenance work is completed.

Planned Site Outage - January 13, 2009

Hello all,

 

AbeBooks will be performing routine maintenance on Tuesday, January 13, 2009, that will require a planned site outage of approximately 90 minutes in duration. The work will begin at 5:30 a.m. GMT and will be completed by 7:00 a.m. GMT. 

 

We apologize for the inconvenience and thank you for your patience.

File Processing Delays - 22nd December

We are currently experiencing some processing delays which means that some of your updates may not be searchable online yet. We are aware of this issue and are working hard to ensure that all updates are applied as soon as possible.

Please avoid re-uploading your files as this could create further delays. Remember that you can check your Book Count Report in the Members Menu to make sure that we have received your files.

- Sign on to your AbeBooks account.

- Select [Your Books] from the Members Menu.

- Click [Yesterday’s Billable Listings: xx].

- Check the “Recently Uploaded Files – Status Report” section for your files. If the status is “Listings loaded into database,” then we’ve received your file and your books will be searchable soon if they aren’t already.

We thank you for your patience and understanding!

We are currently experiencing some processing delays which means that some of your updates may not be searchable online yet. We are aware of this issue and are working hard to ensure that all updates are applied as soon as possible.

Please avoid re-uploading your files as this could create further delays. Remember that you can check your Book Count Report in the Members Menu to make sure that we have received your files.

- Sign on to your AbeBooks account.

- Select [Your Books] from the Members Menu.

- Click [Yesterday’s Billable Listings: xx].

- Check the “Recently Uploaded Files – Status Report” section for your files. If the status is “Listings loaded into database,” then we’ve received your file and your books will be searchable soon if they aren’t already.

We thank you for your patience and understanding!

We are currently experiencing some processing delays which means that some of your updates may not be searchable online yet. We are aware of this issue and are working hard to ensure that all updates are applied as soon as possible.

Please avoid re-uploading your files as this could create further delays. Remember that you can check your Book Count Report in the Members Menu to make sure that we have received your files.

- Sign on to your AbeBooks account.

- Select [Your Books] from the Members Menu.

- Click [Yesterday’s Billable Listings: xx].

- Check the “Recently Uploaded Files – Status Report” section for your files. If the status is “Listings loaded into database,” then we’ve received your file and your books will be searchable soon if they aren’t already.

We thank you for your patience and understanding!

We are currently experiencing some processing delays which means that some of your updates may not be searchable online yet. We are aware of this issue and are working hard to ensure that all updates are applied as soon as possible.

Please avoid re-uploading your files as this could create further delays. Remember that you can check your Book Count Report in the Members Menu to make sure that we have received your files.

- Sign on to your AbeBooks account.

- Select [Your Books] from the Members Menu.

- Click [Yesterday’s Billable Listings: xx].

- Check the “Recently Uploaded Files – Status Report” section for your files. If the status is “Listings loaded into database,” then we’ve received your file and your books will be searchable soon if they aren’t already.

We thank you for your patience and understanding!

We are currently experiencing some processing delays which means that some of your updates may not be searchable online yet. We are aware of this issue and are working hard to ensure that all updates are applied as soon as possible.

Please avoid re-uploading your files as this could create further delays. Remember that you can check your Book Count Report in the Members Menu to make sure that we have received your files.

- Sign on to your AbeBooks account.

- Select [Your Books] from the Members Menu.

- Click [Yesterday’s Billable Listings: xx].

- Check the “Recently Uploaded Files – Status Report” section for your files. If the status is “Listings loaded into database,” then we’ve received your file and your books will be searchable soon if they aren’t already.

We thank you for your patience and understanding!