Bookseller Digest UK

Delayed Payment Notification Emails

We would like to inform you that our accounting process has been delayed on this Friday, 19th March.

As a result, your sales from the week of 12th to 19th March will appear slightly later in your account details and the payment notification email may be sent with a slight delay.

We would like to confirm that this will not impact the payment itself.

Our technical team is working to ensure that all information is available in your account as soon as possible. We thank you for your patience and apologise for any inconvenience.

Maintenance of credit card processing service

We have received notification that one of our credit card processing services will be performing scheduled system maintenance between 5:00 a.m. and 9:00 a.m. GMT on the morning of Sunday, 7th March.

During this time, they will be unavailable for transaction processing.

We are recommending that sellers do not process any orders or returns during this time frame.

Any orders or returns that are processed during the maintenance will not be lost but will go into a temporary status and will need to be released manually for re-processing.

We apologize for any inconvenience and thank you for your patience.

Please contact us if you have any questions.

Email delays

Update March 9: Please be advised that this technical issue has now been resolved and the email delivery is back to normal. All delayed emails from the past 8 days have now been sent, therefore you may receive some slightly outdated emails in your account. Thank you for your patience.

We are currently experiencing technical issues with some of our emails, which are not being delivered. Our technical team is aware of the problem and is working hard to ensure that all AbeBooks emails are sent as soon as possible.

The following emails are affected:

• Updates Completion Reports
• Want matches (“An AbeBooks Customer Wants Your Book(s)”)
• Exports available for download (HomeBase 2.3, HomeBase 3.0, book report...)

The Updates Completion Reports, which inform you of the results of your uploads, can also be reviewed through the “Book Count Report” page in your account.

To access this page:

• sign on to your AbeBooks.com bookseller account
• click on “Your Books”
• click on “Yesterday’s billable listings”

All emails can be reviewed in your AbeBooks emails in your Members Menu.

To view them: 

• sign on to your AbeBooks.com bookseller account
• click on "Your Email"
• click on "View or resend all e-mail messages from AbeBooks"

We thank you for your patience and understanding.

If you have any questions or concerns, please do not hesitate to contact us.

Changes to Maximum Delivery Speeds

This message is to inform you of an upcoming change to the AbeBooks shipping matrix.

Our research indicates that the maximum delivery speeds available in the shipping matrix are very high, with the consequence that the large majority of AbeBooks booksellers have defined much shorter delivery times.

In order to make our shipping matrix maximums more realistic and to improve the buyer experience in this regard, we will be reducing the maximum delivery speeds available within the shipping matrix. These changes will impact less than 1% of all AbeBooks booksellers.

Here are the details of the new maximum available speeds:

• International Standard and Priority: 60 business days maximum
• Domestic Standard: 30 business days maximum
• Domestic Priority: 14 business days maximum

These changes will take effect on 6th April 2010.

If your shipping speeds will be affected, we advise you to update your speeds prior to 6th April. You can check your current shipping speeds through your shipping matrix. We also have detailed information on updating your shipping matrix in our help pages. Please note that any changes made to your shipping matrix may take 2-3 days to be reflected in the search results, however they will take immediate effect in the shopping basket.

We would also like to confirm that the shipping speeds are based on business days. For example, the new International maximum of 60 business days will calculate an estimated delivery date approximately 84 calendar days from date of order processing.

We are certain that more realistic shipping speeds will increase the trust of buyers, ultimately resulting in more sales for all.

If you have any questions or concerns about the new maximum shipping speeds or if you need any help updating your shipping matrix, please do not hesitate to contact us.

Monthly Statement sent on 15th January

We have been notified that a third invoice for January 2010 has mistakenly been sent today, Friday 15th. 

This statement includes all transactions processed in the week from the 8th to the 15th January and it will complete the previous two email statements for your accounting records.

You can review our post from last week regarding the second January invoice.

If there is an outstanding balance and you have a credit card on file, this amount will be automatically charged on your credit card in the next hours. The confirmation of this payment will appear in your account details for the week from 15th to the 22nd January. If you don’t have a credit card on line, we will use offset billing to settle the outstanding amount.

The information of the 8th – 15th January Weekly Summary have been re-added to your account details of the previous month. This mean that the weeks are not in the chronological order. To view it, go to your “Account Details by Statement” select “January 2010” and click “View”. Choose the weekly details to view the related amounts.   

The next monthly statement will only include account details from 15th January to 5th February.

We are sorry for the confusion caused by this email and thank you for your understanding. Should you have any questions, you can contact our Customer Service team.

Missing information from your 1st January monthly statement

As you might have noticed, the January subscription fee was missing from your 1st January monthly statement due to an issue with the invoicing.   
 
The subscription fee for January appeared in your AbeBooks account details on 1st January, however, it did not appear on the monthly statement. For sellers who have a credit card on file, this amount has not been charged.

The problem has now been fixed and your January subscription fee will be posted to your 1st – 8th January Weekly Summary.

To provide you with all the correct information for your accounting records, you will receive two separate emails today (Friday, 8th January):

• A new email statement for January 2010, with a different invoice number, which will include the sales processed between 1st and 8th January plus the January subscription fees. This document will complete the previous email statement for your accounting records.

• A Weekly Summary, which will contain the sales processed between 1st - 8th January as usual, including the subscription fees for January.

The information of the 1st – 8th January Weekly Summary will be displayed with the January statement in your account details. To view it, go to your “Account Details by Statement” select “January 2010” and click “View”. Choose the weekly details to view the related amounts.  

As usual, we will use offset billing to settle the subscription fees; if there is an outstanding balance and if you have a credit card on file, it will be automatically charged. Otherwise any outstanding amount can be paid, as usual, by bank transfer or cheque.

The next monthly statement will include all account details from 8th January  to 5th February.

We apologise for this inconvenience and thank you for your understanding. Should you have any questions, you can contact our Customer Service team.

For further information on payments and fees, please visit our Bookseller Help page on this topic.

 

Delayed Payments to UK Bank Accounts

An unforeseen error in our weekly payment, announced 25th December 2009, has occurred and resulted in a 24-hour delay from the scheduled payment date (4th January 2010).

Payments were therefore immediately re-issued this morning (5th January 2010) and should appear in your account very soon if not already.

We thank you for your patience and apologise for any inconvenience caused.

Delayed payments into Belgian, Dutch, Irish and French bank accounts

Update January 5th: We can confirm that the delayed payments have now been completed. If the payments are not yet showing in your account they should appear in the coming days. Thank you again for your patience.

Update Dec 24th: Our partner bank has informed us today that sellers with bank accounts in the Netherlands, Ireland and France may have been affected by the same technical issue and payment delays. We apologise for any inconvenience caused and work to resolve any payment delays as quickly as possible. Again, sellers in the UK were not affected by this issue. 

Our partner bank has informed us about a technical issue which as caused a payment delay for sellers in Belgium who receive their payments from AbeBooks into a Belgian bank account.

This delay affects two of our weekly payments to sellers with a bank account in Belgium: Our payments announced on December 11th and 18th.

(Please note that sellers in the UK or any other countries outside Belgium were not affected by this technical problem.)

Our bank has informed us that the technical issue has been resolved so that the payments will be re-issued as quickly as possible.

We apologise for this inconvenience. Our Customer Service team will be happy to help you if you have any questions regarding this matter.

Restoring sold books using the Online Inventory Management page

We have been informed that some booksellers may receive an error message when trying to restore a sold book through the Online Inventory Management page. We are working to resolve the problem as quickly as possible.

In the meantime, we recommend that you upload a file with the book marked 'For Sale' so the listing can be quickly restored.

We apologise for the inconvenience and thank you for your patience.

Indexing Delays

Update Nov 20th: The issues reported below have been resolved.

We are currently experiencing inventory processing delays on the website. As a result, updates sent to AbeBooks may take a few days to become visible online. We are working hard to resolve the problem as quickly as possible.

• Your updates: All successfully received files are being processed so there is no need to resend your inventory unless changes have been made. 
• Adding pictures: After uploading your images, it may be a few days before they are attached to your listings and visible online. Once again, there is no need to resend any files.
• After returning from Vacation status: Your inventory will appear online in a few days (where it was previously available after a few hours)

We would like to assure you that buyers can still access all of the normal tools on the site to locate your books and make purchases. We also would like to confirm that sold books are being correctly deleted from our database and buyers will not be able to place orders for sold books that may still be showing in the search results.

We apologise for the inconvenience and thank you for your patience.